PingPerfect Review

Excellent Support

Fast responses, but on top of it all, very efficient and professional handling of the cases I've brought up over the years.

The support experience was very good

The support experience was very good. My issue was handled professionally and explained clearly, which made it easy to understand the situation and the next steps. Communication was prompt and helpful throughout, and the assistance provided resolved the concerns efficiently.Overall, a reliable and positive support interaction.

Excellent customer service and tech…

Excellent customer service and tech support.Cant say enough good about them, I had the unfortunate experience to deal with several other companies and these guys are the best I have found!

Outstanding customer support from the PingPerfect team

Hi there,So when leaving a review its always difficult to cram in what you find good about a service you are being provided with, so instead ill leave a feedback I put into PingPerfect out of genuine appreciation for all the help and support I have received from the team over the years o have been a customer. Feedback:I was having a chat with some other server owners and the issues they have with their server providers, I won’t name them, but I was a customer of one of them prior to coming over to PingPerfect a few years ago.I was shocked at hearing some of the stories they told me regarding the customer support they receive, or a better phrase would be the “lack” of customer support.I can honestly say that while I have been with you guys the support has been amazing, very quick responses, easy to follow instructions when required and very professional always.I just wanted to say a massive thank you to the team at PingPerfect for all the help and support I have during my time with you guys.In particular I would like to thank Alfred Marshall, James Rimmer, Dragos Valentin for their help and always being their out of hours and even weekends and public holidays.Not to sure if these are the real names, in fact whenever we have an issue and James Rimmer is on the case we have a running joke in Discord, "relax guys James R is on it !"THANK YOU !

Jacob Came in Clutch and Got the Job Done

Jacob Bubeer managed to solve the problem I had with my Space Engineers server within minutes, even after admitting to needing to refresh his own mind with the issue at hand. He got the job done!

Great customer service

The customer service was quick to respond, very easy to communicate with and my problem was resolved too. Couldn't ask for more.