IcedHost Review

Good service and support but 6 year old hardware and high prices

I will try to be as fair and transparent as possible here. Having used IcedHost for 3 or so years, they have been rock steady. The support is good (I'd go as far to say 9/10), and generally no issues with up time. Casey especially is very helpful and I hope they recognise this.However, some huge downsides I'm starting to see. Mainly, the age of their hardware, and the cost of their offering. They are simply not as competitive as they were 3 years ago.For dedicated servers, the cheapest you can get is a Ryzen 3600 (launched in July 2019). Similar hosts are offering Ryzen 7600x (launched September 2022) for similar prices or better. As a server owner, and comparing performance on comparitive machines elsewhere, its night and day, server fps can be 8 times higher.Other places have the exact same cosmic guard DDOS, so its not enough to justify the price. Same goes for service, I'd argue others are better and have far better communication via discord.I really hope IcedHost actually do some competitive anylysis and upgrade their lower end stock ASAP, as their hardware is old and end of life at this stage. It's getting harder to continue to use IcedHost due to this, and some upgrades are needed in 2025. The 3600 really needs replaced with 7600 (Zen 4 or above). If you had something like a 7600 for the price of the current 3600, then I personally would be looking to buy at least 1 or 2.

I was renting a rust server and typo'd…

I was renting a rust server and typo'd my account email info. It was a mess. Casey went above and beyond to help me out and get everything straightened out. He fixed one thing after another until he was satisfied I was up and running like I was supposed to.

Ivan found a issue I have been looking…

Ivan found a issue I have been looking for. I have been looking for it for 15 hours and he found it in under 10 mins thank you so much

Very helpful and patient customer…

Very helpful and patient customer support.

The hosting is great and reliable but...

The hosting is great and reliable, and the support has always been spot on for me - having used them for 2-3 years now.However, I can't give them more than a few stars due to the limited amount of games supported compared to competitors. If you are looking for only those games and those games only, then great, but it would be ideal if they would start supporting a wider range of games.

the support team here is the best ever.

The support team here has been the greatest support i have ever dealt with anywhere. Great responses and always going the extra mile to help.