Survival game host where support staff will literally join your server to fix problems.
Visit Citadel ServersKey Metrics
Overall Rating
Satisfaction
Minimum Hardware
Games Hosted
86supported titles
Citadel Servers ranks #97 of 107
215,016 customer reviews, satisfaction scores, and performance benchmarks decide our game server hosting rankings — no paid placement. One host tops the table.
AI Review Summary
Citadel Servers has built a following through support that borders on extraordinary. Multiple reviewers describe staff spending hours troubleshooting, logging into game servers alongside customers, and working through complex setups with genuine patience. The live chat operates around the clock, with confirmed responses at 3am. Server performance and ease of use get solid marks, particularly for ARK. The 69% satisfaction score is the concern - it suggests that while the best experiences are outstanding, not every customer has that same level of experience. Best for survival game players who value hands-on support and are comfortable with a smaller provider that may have occasional growing pains.
Standout strength
Extraordinary live chat support
Support staff have spent 8+ hours on single tickets, logged into game servers with customers to test configurations, and provide 24/7 live chat availability - even at 3am. This level of hands-on help is rare in the industry.
Supported Games
Games hosted by Citadel Servers
7 Days To Die
Allumeria
American Truck Simulator
Ardem
Ark Survival Evolved
Arma Reforger
Astro Colony
Autonomica
Avorion
Battlefield 3
Beammp
Beautiful Light
Black Mesa
Blind Descent
Colony Survival
Conan Exiles
Counter-Strike 2
Counter-Strike: Global Offensive
Counter-Strike: Source
Craftopia
Cubic Odyssey
Dark and Light
Day of Defeat: Source
Day of Infamy
Derelicts
Dont Starve Together
Dune Awakening
Dysterra
Empyrion
Euro Truck Simulator 2
Everwind
Factorio
FiveM
Frontier Legends
Half Life 2 Deathmatch
Humanitz
Killing Floor 2
Killing Floor 3
Kingmakers
Kyora
Left 4 Dead 2
Life is Feudal: Your Own
Longvinter
Lost Isle
Medieval Engineers
Minecraft
Myth Of Empires
Necesse
No One Survived
Once Human
Operation Harsh Doorstop
Outbound
Palworld
Portal Knights
Project Zomboid
Quake Live
Railborn
Red Orchestra 2: Heroes of Stalingrad
Renown
Risk Of Rain 2
Rooted
Runescape Dragonwilds
SAND: Raiders of Sophie
Satisfactory
SCP: 5K
Silica
Sniper Elite: Resistance
Space Engineers 2
Starbound
Stationeers
Stormforge
Stormworks Build And Rescue
Survive the Nights
Team Fortress 2
Team Fortress Classic
Terraria
The Forest
The Front
The Isle
Under A Rock
Unturned 2
Valheim
WARDOGS
Windrose
Windward Horizon
Ylands
Customer Reviews
295 reviews analyzed — sourced from across the web
Showing the 6 most recent verified reviews
Lucian was amazing / Citadel Servers #1
Lucian was amazing. This is the reason people swap to this hosting site. I swapped today after months of frustration on and off trying to setup a cluster server for soulmask for my friends. Lucian was able to setup passwords and make it a smooth and surprisingly quick resolution. Seriously, Citadel Servers and Lucian #1
Amazing Customer Service
One of the best customer services i have experienced with server-hostings. The live chats are super nice and you always get quick help
Amazing Customer Support
I decided to go with Citadel with hosting my Arma 3 dedicated server after hearing great reviews. I initially had trouble setting up the server due to my own inexperience, breaking a few things on my end.So I decided to make a ticket. Luckily the support agents were quick to respond with relevant information, and in a day I had a professional response in which the technician troubleshooted my server and removed some broken mods that I had added, even providing screenshots from the Arma 3 Launcher Client to illustrate their points, and even going so far as to make a few changes to aid server stability.Majorly majorly impressed with Citadel's support.
So Helpful!
Anytime there is an issue with my server, my issues get handled so QUICKLY! Cully is the best!
Exceptional Customer service
Exceptional Customer service. They really take the time to investigate any issues and resolve them quickly. A+
Great staff and servies!
Great staff who were a massive help setting up both of my ARK servers! 10/10 Would keep using them!
AI Verdict on Citadel Servers
Recommended
The positive reviews are remarkably detailed, describing support experiences that go far beyond industry norms. A satisfaction score of 69% suggests some inconsistency, but the enthusiastic customers describe genuinely exceptional service.
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